Tell us your email and we'll add it to our list. You'll be the first to know about our latest tours and happenings in the scene.     Download our calendar to help you plan that well deserved break. Download PDF >>     Student Discount – Valid student card gets a 10% discount on all trips! Round up 12 buddies the 13th goes for free!     Dive discounts for November thru February S$50 pax off for each group. Group must be more than 12 people.		Commonly asked questions about your adventure with Detour Outdoors   ABOUT DETOUR OUTDOORS How long has Detour Outdoors been in business? How can I reach Detour Outdoors? What is Eco-Adventure Travel? ABOUT OUR TRIPS What's included in the trip price? What kind of shape do I need to be in to enjoy my trip? How do you accommodate guests of varying abilities? How long will we be active each day? How do your leaders support the routes? Do I have to carry my own luggage or gear? Who travels with Detour Outdoors? How large will my group be? Are there trips my whole family can enjoy? If I'm traveling alone, will you find me a roommate or can I get a private room? Are your trips for solo travelers just for unmarried travelers? Do you have guest references for your trips? How far in advance do I need to book? Do I need a Visa for Indonesia? What Ferry to Bintan do I catch? BOOKING A RESERVATION Before reserving your Detour Outdoors trip, please review these important answers to frequently asked questions about deposits and payments, our cancellation policy, travel insurance, passports and guest responsibilities. How do I sign up for a trip? Is a deposit required? When is my balance due? How do I reserve my trip online? What are your Bike Rental fees? Does Detour Outdoors offer any type of travel protection insurance? How do I get to the start of the trip? How can I arrange my travel before and after my Detour Outdoors trip? What are standard accommodations on Detour Outdoors trips? If I'm traveling alone, can I have a private room? If I'm traveling alone, will you match me with a roommate? Can children have their own room? Does Detour Outdoors offer special youth rates? Can I create a custom itinerary and/or book a private trip? Do you have special rates for groups? What responsibilities do I assume as a guest? What are Detour Outdoors' limitations of liability? DIVE TRIPS What dive qualifications do I need? Do I need to bring my own dive gear? What experience do I need for wreck diving? Can the dive boat take more than 20 divers? BIKE TRIPS Do I need to bring my own bike? Can I bring my bike on the ferry to Bintan? How much experience do I need for off road biking? How long are the biking routes? I BOOKED MY TRIP WITH DETOUR OUTDOORS - NOW WHAT? When will I receive more detailed information about my trip so I can start planning? Can I change my mind and transfer to another trip even after I've already made a reservation? What if I need to cancel my trip? What is Detour Outdoors' cancellation policy? Will I need a passport or a visa if I'm traveling internationally? What will I need to bring?     How long has Detour Outdoors been in business? Detour Outdoors was founded in 2004, although as a private entity Andrew Young has organized trips into the Riau and Anambas Islands for friends since 1996. How can I reach Detour Outdoors? E-mail: info@detouroutdoors.com Write: Detour Outdoors, 16 Siglap Plain, Singapore, 456005 Phone: +65 6243 1174 or Fax: +65 6449 8027 What is Eco-Adventure Travel? Eco is in line with our core philosophy of sustainable community based tourism, which enables locals to earn money form your tourist dollar. Adventure travel is choosing a tour that will challenge you as an individual. You will enjoy great rewards by having your physical senses challenged and your intellectual senses stimulated. We believe an active adventure vacation is the best way to return home refreshed, renewed and revitalized. Download this tour's itinerary >> What's included in the trip price? All accommodation, double-share in our clean and comfortable kelong with attached bathroom/shower or single bunk on our live-a-board boat. All meals, except for one or two meals (as specified in daily trip itinerary). Snacks and beverages between meals. Expertise and services of professional local guides Equipment and experienced guides for diving, snorkeling, biking, etc. for multi-sport trips. Vehicle support (including baggage transfers) for a variety of route options A maximum 10:1 guide-to-guest ratio The Detour Outdoors' "Satisfaction" Guarantee All land transportation from trip assembly points Incidental expenses such as taxes, dining and housekeeping gratuities National park and other entrance fees Pre-departure information and extras listed on trip itineraries. What kind of shape do I need to be in to enjoy my trip? Detour Outdoors trips are designed for all abilities! Some trips are more challenging than others and we suggest that you refer to our Trip Ratings or talk to one of our Trip Consultants about your current activity level and the type of adventure you're looking for. They'll help you choose the trip that's right for you by asking detailed questions about your outdoor background, physical activity, and preferred style of travel. We want you to be on the right trip just as much as you do, so please Call +65 6243 1174 or e-mail info@detouroutdoors.com. How should I train for my trip? While you don't have to be an "athlete" to enjoy a Detour Outdoors trip, you will get the most enjoyment from your trip if you are reasonably fit. We encourage you to engage in some sort of aerobic activity three times a week and to slowly increase the distance and difficulty of this activity. A week or two before the trip you should be comfortable walking or biking the distance that is typical of a day on your trip. Refer to your trip itinerary for specific distances. How do you accommodate guests of varying abilities? Each trip is rated for its difficulty level. Please review the trip descriptions throughout this web site or in our catalog for more information. All trips have ratings, noting the range of distances and options that are available on the trip. For each trip, you have a choice of distance and difficulty options. One day you might go for the most challenging option, then the next day you may take it easy and choose the shortest route. Every trip has participants of varying abilities so there's usually someone else traveling at your speed. This makes for an optimal arrangement for friends and couples as they can spend the day with similarly fit travelers and then reunite for the evenings. Whatever the activity, you're free to go at your own pace, alone or in the company of others, and there is always time to stop and see the great views! How long will we be active each day? Though it's up to you to decide how far you want to go, each trip's rating reflects the amount of activity time scheduled into each itinerary. Depending on the trip and options you choose, you'll typically spend three to six hours a day being active. How do your leaders support the routes? On our biking trips, one leader covers the route in our support vehicle, ready to offer rides, assistance and refreshments while the other cycles with the group. On hiking trips, your guides will advise you about the daily schedule, including options, each morning. Do I have to carry my own luggage or gear? All luggage is transported in our custom trucks. You need only carry food, clothing and personal items desired for that day's activity. Who travels with Detour Outdoors? All guests of Detour Outdoors are active and interesting people who come from vastly different walks of life. They live in all corners of the world, work in a variety of occupations and industries, and have many different hobbies and interests. More than 80% are between the ages of 30 and 60 with strong representation from older and younger travelers as well. Above all, they all have one common interest -- they love to travel in a way that allows them to fully immerse themselves in the sights and sounds of the experience. They choose adventure travel to fulfill this interest, and they choose Detour Outdoors because our unique approach to travel and the destination of the Riau assures them a memorable vacation experience. If you share this wanderlust, we're here to deliver! How large will my group be? The average group size on all Detour Outdoors trips is 12. The maximum number of guests range from 15 to 30 or more on custom trips. Are there trips my whole family can enjoy? Yes! Detour Outdoors offers trips exclusively for families for a variety of activities and destinations. These trips are great for kids and adults alike as each activity is designed to cater to varying ages, interests and abilities. If none of these trips meet your family's needs, your family is welcome on all of our regular departures. In order to determine the best trips for your family, we recommend that you counsel with a Trip Consultant at +65 6243 1174 or email us. You can also exclusively reserve a departure of a regularly scheduled trip for yourselves, or arrange a private trip with extra amenities. If I'm traveling alone, will you find me a roommate or can I get a private room? If you are traveling alone and wish to share accommodations, we will match you with another trip member. If we cannot find a roommate for you, you will only be charged for a single supplement if you register within 30 days of trip departure. For many trips, requests for single rooms are confirmed at the time of reservation. On some trips single rooms are limited, therefore we suggest that you register for your trip at least 30 days prior departure to ensure availability. Single supplement prices can be found on individual trip pages. Single tents are available for rent on camping trips. Are your trips for solo travelers just for unmarried travelers? For those wishing to share their experiences with other singles who have similar interests, we've set aside special Singles Departures. Identical to our regular departures, Singles Departures are reserved exclusively for any adult who is traveling on their own or with a friend. Of course, solo travelers are also more-than-welcome on all of our regular departures. Do you have guest references for your trips? Absolutely! Half of our guests have traveled with Detour Outdoors on two or more trips or were referred by a past guest. Our high percentage of repeat guests means we deliver the high-quality experiences we promise. Don't just take our word for it that Detour Outdoors trips are the finest in the adventure travel industry, call or e-mail a Trip Consultant who will be happy to refer you to a guest who's been there with us. How far in advance do I need to book? The farther in advance that you book, the better selection of available departure dates you will find. You'll definitely want to make reservations for our most popular dates and destinations, such Pulau Lingga or off-road biking in holiday times. How do I sign up for a trip? Is a deposit required? It couldn't be easier to sign up for the trip of a lifetime! Simply Register Online as explained below or pick up your phone and call +65 6243 1174. We'll take care of everything for you and confirm your reservation with a deposit of $100 per person. Deposits can be made by check, money order, Visa or MasterCard . To ensure trip availability, we recommend that you make reservations at least 30 days prior to departure. The balance of the trip cost is due 10 days prior to departure and may be paid by check or money order in Singapore dollars or by credit card. With your authorization, we can automatically bill your credit card when the balance is due. If final payment is not received when due, Detour Outdoors reserves the right to treat the reservation as canceled. When is my balance due? The balance of your trip cost is due 10 days prior to trip departure and may be paid by check, money order, Visa, or MasterCard. Please make checks payable in Singapore funds. If you register for a trip within 30 days of trip departure, full payment is due at the time of booking. If your payment is not received when due, Detour Outdoors reserves the right to treat the reservation as canceled. How do I reserve my trip online? You can get to our online reservation form by clicking on the Register Online button at the left of every page. What are your Bike & Camping Gear Rental fees? Bicycle Rental Rates are either included or are $15 / day as specified in the detailed trip itinerary. Helmets are required of all riders and are included with a bicycle rental. For those bringing their own bikes, helmet rentals are available for $10. Rental bikes must be reserved more than 30 days prior to trip departure to guarantee availability. Does Detour Outdoors offer any type of travel protection insurance? We strongly recommend you buy travel insurance to protect yourself against losses caused by trip cancellation, loss or damage of baggage, non-refundable airfare or emergency medical expenses. How do I get to the start of the trip? How will I get to the airport at the trip's end? The trip starts at Tanah Merah Ferry Terminal in Singapore. Your ferry tickets will be waiting for you at the relevant ferry counter to Bintan (either Bintan Resorts or Tanjong Pinang – consult your trip itinerary). In Bintan our guides will meet you at the ferry terminal and take care of you until your trip ends. If you are arriving in Singapore from overseas before the start of your trip we would be more than happy to take care of your accommodation and transfers before the start of your Detour Outdoors trip. Please contact your Trip Consultant if you require any assistance on +65 6243 1174 or email info@detouroutdoors.com How can I arrange my travel before and after my Detour Outdoors trip? For help in arranging air transportation, pre and post-trip hotels, rental cars or rail tickets in conjunction with your Detour Outdoors trip, we encourage you to call our travel coordinators. No one else knows our trips better. Please contact your Trip Consultant if you require any assistance on +65 6243 1174 or email info@detouroutdoors.com. What are standard accommodations on Detour Outdoors trips? Standard accommodations on our Bintan trips are double share rooms and always include a private bath. However, on our boat trips, guests have a single bunk in a common dormitory of 6 or 8 share. We assign two people per room by gender, unless a couple or friends ask to be in the same room. If I'm traveling alone, can I have a private room? For many trips, requests for single rooms are confirmed at the time of reservation. On some trips single rooms are limited, therefore we suggest that you register for your trip at least 30 days prior departure to ensure availability. Single supplement prices can be found on individual trip pages. If I'm traveling alone, will you match me with a roommate? If you are traveling alone and wish to share accommodations, we will match you with another trip member. If we cannot find a roommate for you, you will only be charged for a single supplement if you register within 30 days of trip departure. As a limited number of single rooms are available at a single supplement charge, we cannot guarantee a single supplement will be available if you register within 30 days of trip departure. Single supplement prices can be found on individual trip pages. Can children have their own room? Children 18 and under must share a room with an adult family member or adult family friend in order to receive the children's discount. Children can, however, have their own rooms if desired. Does Detour Outdoors offer special youth rates? Detour Outdoors offers trips exclusively for families, with routes and amenities designed for the mix of ages and abilities of your family. In addition, most of our regular trip departures are suitable for families. Children ages 8 to 10 or older are welcome on most of our tours. All minors must be accompanied by at least one adult. Young people, ages 8 through 18, receive a 15% discount on all Detour Outdoors trips when accompanied by one full-paying adult. Can I create a custom itinerary and/or book a private trip? Our team of adventure experts is more than happy to put together special dates and arrangements that fit your needs. Choose to charter one of the regularly scheduled departures on our web site or in our catalog and then call us to discuss the best time of year, trip leaders, accommodations, special emphasis, or other considerations. If you're interested in a custom tour or chartering a tour, fill out our Custom Tour Request Form. Do you have special rates for groups? For Charter Tours, a 10% discount is offered to groups of eight or more who jointly confirm reservations for the same regularly scheduled trip. What responsibilities do I assume as a guest? Guests are responsible for choosing a trip that suits their abilities, level of fitness and state of health (for assistance, refer to Trip Ratings). Guests must provide Detour Outdoors office with signed release and medical information forms prior to trip departure (guests will not be permitted to join a trip without this information on file). Finally, guests traveling with Detour Outdoors are expected to follow environmental guidelines and regulations in accordance with leader direction as well as respect the rights and privacy of other trip members. An individual may be asked to leave a trip if the leader feels that the person's continuing participation may prove detrimental to the individual or to the well-being or enjoyment of other guests. What are Detour Outdoors' limitations of liability? Detour Outdoors is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat or other conveyance, or by bicycle, horseback, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Detour Outdoors is also not liable for: expenses (e.g., meals, transportation or hotel costs) that are not specified as included in the trip cost but may be required to get to or from a trip start or end. Detour Outdoors reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and well-being of guests. Guests grant Detour Outdoors express permission to take photographs or film records of its trips for promotional and commercial use, without remuneration. DIVE TRIPS What dive qualifications do I need? As a minimum all divers must have an open water qualification from a recognized dive association. This needs to be shown at the time of booking the trip (copies can be posted or faxed to Detour Outdoors). For deeper diving and wreck diving see below. Do I need to bring my own dive gear? Divers are encouraged to bring their own equipment. Detour Outdoor can provide rental equipment. If you require this please let us know at time of booking. What experience do I need for wreck diving? Wreck exploration is not for all divers. Only trained and experienced divers are allowed on our trips. Deep water and wreck certification is a pre-requisite and proof of experience needs to be shown at the time of booking. Can the dive boat take more than 20 divers? Our boat has 20 berths, however for large groups who don’t mind bunking down under the stars we can consider more than 20. Please contact us for more information at info@detouroutdoors.com BIKE TRIPS Do I need to bring my own bike? We encourage riders to bring along their own bikes, however rental bikes are available in Bintan at S$15 per day. Can I bring my bike on the ferry to Bintan? YES! The ferry company charges a S$5 bike surcharge each way. You can choose to pre-book your bike with us or pay at the ferry terminal when you arrive with your bike. How much experience do I need for off road biking? We have off road routes suited to all abilities, however we expect all riders to have had some recent experience. For harder routes we only allow riders bringing their own bikes. How long are the biking routes? Our routes are suited to all abilities. Generally the harder the route the longer it is and the more technical with long climbs and descents. Please ensure you choose a trip suitable to your experience. It can hurt falling off a bike! I BOOKED MY TRIP WITH DETOUR OUTDOORS - NOW WHAT? When will I receive more detailed information about my trip so I can start planning? Upon receipt of your reservation and deposit, we will send a confirmation and pre-departure packet. This packet will include a daily itinerary, suggestions for preparing for your trip, a list of items to bring, information about the trip meeting time. Can I change my mind and transfer to another trip even after I've already made a reservation? You may transfer from one trip to another up to 30 days before trip departure for a $50 administration fee, after which time our cancellation policy applies. What if I need to cancel my trip? What is Detour Outdoors' cancellation policy? If you cancel your trip, you must notify us in writing or by fax. We calculate your refund on the day we receive written cancellation. All refunds will be processed within 30 days of your cancellation. There is a non-refundable processing fee of $50 per person for cancellation. This fee reflects only the cost of administering a reservation and is not intended to be punitive in any way. We realize the majority of those who cancel their reservations do so out of necessity. For all cancellations, we will refund you the cost of your trip less the following, per person charges: Number of days prior to trip departure: Cancellation fee per person · 30+ days or more: $50 processing fee. · 10-30 days: 75% of total price. · <10 days: 100% of total price. Exceptions to this policy cannot be made for any reason, including weather or personal emergencies. Please note: · There is no refund for leaving a trip early or arriving late · Refunds for unused gateway city transfers and equipment rentals are only given if Detour Outdoors is notified 30 days prior to the start of the trip. Single supplements are considered part of the trip price and are subject to cancellation fees. · Detour Outdoors reserves the right to cancel any tour due to acts of nature, road conditions, insufficient number of participant or unforeseen circumstances that mandate change that may arise. · If Detour Outdoors is unable to provide you with another trip that is satisfactory, all moneys paid will be refunded and shall constitute full settlement with you. · Detour Outdoors is not responsible for any additional expenses that may be incurred by a guest in relation to a canceled tour including nonrefundable lodging deposits. · Detour Outdoors is not responsible for any costs incurred due to travel delays, flight cancellations or sickness. · Detour Outdoors is not responsible for penalties that may be incurred due to the purchase of nonrefundable air tickets. · Guests who fail to provide signed "Release of Liability and Assumption of All Risks" and personal information forms prior to trip departure will not be allowed to join the trip and the cancellation policy applies Will I need a passport or a visa if I'm traveling internationally? International travel requires a passport. Your Confirmation Packet contains details about required documents, if applicable for your particular trip. Download Indonesian Visa Policy > What will I need to bring? Besides your spirit of adventure, all you need to bring is your personal gear. Don't worry, we'll send you a detailed clothing and equipment list in your pre-departure information so you know what you'll need.		About Detour Outdoors About Our Trips Booking A Reservation Dive Trips Bike Trips I Booked My Trip With Detour Outdoors - Now What?